Dr. Fred Mayo discusses evaluating students’ customer service skills by determining precise skills to assess, evaluation approaches, and methods to effectively communicate feedback. An added bonus: an online rubric.
Dr. Fred Mayo, CHE, CHT
Assignments like student-created customer service training manual or role playing help instructors teach customer service excellence.
By Dr. Fred Mayo, CHE, CHT
Great customer service extends beyond solid table service. Teach students the broader definition and art of customer service.
By Dr. Fred Mayo, CHE, CHT
Dr. Fred Mayo discusses helping students establish and attain goals of excellence.
By Dr. Fred Mayo, CHE, CHT
Instilling teamwork through creating common goals, effective communication, taking ownership, caring about the process and conflict resolution.
By Dr. Fred Mayo, CHE, CHT