Gold Medal Classroom

Mar 18, 2019, 14:41
Evaluating Customer Service Skills

Evaluating Customer Service Skills

Wednesday, 27 February 2019 20:05

Dr. Fred Mayo discusses evaluating students’ customer service skills by determining precise skills to assess, evaluation approaches, and methods to effectively communicate feedback. An added bonus: an online rubric.

Dr. Fred Mayo, CHE, CHT

Page 1 of 178