By Wendy Gay, CHE

Teach students to communicate intent, enhance impact and add value by using business-building phrases and gestures at service.

Every profession has a language. We have at least two. In the kitchen, for example, we sometimes “86” an item, saying it is not available. When orders fly in, we can be “in the weeds.” In the front of the house, language is an extremely important part of what we do. The words we speak can create business or take it away.

By Audrey Heckwolf

Why is something so beneficial often overlooked? Encourage your students to develop their own service philosophies that they can use as a guide in their careers.

Here is a riddle: What is the one thing that hugely successful service companies have in common that is often overlooked? Sure, they all have an enormous bank account, excellent branding and a honed business sense, but that is not what got them their success. The answer is an excellent service philosophy.

By Wendy Gay, CHE

Of the five most common risk factors for causing foodborne illness, three are issues for the front of the house.

One of the most important responsibilities we have in foodservice is making certain that the food we serve is safe. When teaching food safety, most of the emphasis is usually placed on the supply chain and preparation of food. But the front of the house plays a significant role in keeping our tables safe.

By Audrey Heckwolf

Why is what consumers experience much closer to ordinary than extraordinary? Are we to blame as educators?

For the past 10 years I have made my living as a chef. As a chef, I need to advocate for the importance to possess the ability to provide excellent service more than expected. Too many chefs fail to understand that service is certainly as important—maybe even more important—than delicious food.

By Wendy Gay, CHE

It’s easier to teach how to set the table and serve the guest than to teach the emotional skills of being passionate, caring, hard-working and intelligent.

Teaching front of the house to culinary students can be a very interesting proposition. Most students come to school to learn to cook, “not,” as more than one student has retorted, “to act like some kind of server.” We have some students who resent and resist being outside the kitchen. “I’m going to be a chef like those guys on TV. What do I need to know about table service?”