Front of House: The Language of the Front of the House
By Wendy Gay, CHE
Teach students to communicate intent, enhance impact and add value by using business-building phrases and gestures at service.
Every profession has a language. We have at least two. In the kitchen, for example, we sometimes “86” an item, saying it is not available. When orders fly in, we can be “in the weeds.” In the front of the house, language is an extremely important part of what we do. The words we speak can create business or take it away.
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