Front of House: Navigating Turbulent Times
By Wendy Gay, CHE
The day of the frumpy, inattentive waiter is gone. In the current economy, properly training wait staff has never been more important.
For most U.S. restaurants, this has been the roughest stretch in memory. Reports show that numbers are down in every part of the industry. Restaurant visits overall fell 1% in the quarter ending in June, marking the eighth consecutive quarterly drop. Experts predict it will take another year and a half to recover to pre-recession levels. While high-end restaurants are being hit the hardest, the effect is trickling down to every level. What are restaurants doing to increase their numbers? The answers are extremely important to every educator as we prepare future culinary professionals.
The two key elements garnering the most attention are affordability and experience. Restaurants at every level are finding creative ways to make their wares appear more affordable to get customers in their doors and then paying particular attention to the customer’s experience once they are there.
From the American Lamb Board, a primer that covers everything from U.S. sheep production to menuing lamb.
In an effort to highlight the importance of Culinology, the blending of culinary arts and the science of food, the Research Chefs Association announces: My Culinology Experience. The RCA wants to hear from you. That's why the organization is putting on a search for the best video that spotlights your relationship to Culinology—its effect, its appeal, its challenges!
The Culinary Institute of America, in collaboration with the Singapore Institute of Technology (SIT) and Temasek Polytechnic, has announced that it will begin offering its Bachelor's Degree Program in Culinary Arts Management in Singapore early in 2011.
Plugrá® European-Style Butter hosted Della Gossett, chef instructor at The French Pastry School at City Colleges of Chicago and former executive pastry chef of Charlie Trotter’s in Chicago, for a culinary demonstration at the American Culinary Federation (ACF) National Convention, Aug. 2-5 in Anaheim, Calif. During “Trade Secrets for Exquisite Plated Desserts,” the renowned pastry chef explored how to create innovative menu-enhancing desserts, drawing inspiration from fresh seasonal ingredients, classic recipes, and contemporary influences.
Don’t forget the most important part of the training process—helping students develop their critical-thinking and problem-solving skills.
Educator winners of the Wisconsin Milk Marketing Board’s 2010 healthy-cooking recipe contest through CAFÉ enjoyed a thorough and flavorful immersion in Wisconsin cheeses on tour.
Online resources from the turkey industry will help students better understand how to deliver customer satisfaction while contributing to a healthy bottom line amid a “perfect storm” of challenges for operators.