![Evaluating Customer Service Skills](/media/k2/items/cache/9d7c1c9b941763c2b63d9c921f6a9d0f_M.jpg?t=20190227_200736)
Evaluating Customer Service Skills
Wednesday, 27 February 2019 15:05Dr. Fred Mayo discusses evaluating students’ customer service skills by determining precise skills to assess, evaluation approaches, and methods to effectively communicate feedback. An added bonus: an online rubric.
Dr. Fred Mayo, CHE, CHT