By Wendy Gay, CHE

The day of the frumpy, inattentive waiter is gone. In the current economy, properly training wait staff has never been more important.

For most U.S. restaurants, this has been the roughest stretch in memory. Reports show that numbers are down in every part of the industry. Restaurant visits overall fell 1% in the quarter ending in June, marking the eighth consecutive quarterly drop. Experts predict it will take another year and a half to recover to pre-recession levels. While high-end restaurants are being hit the hardest, the effect is trickling down to every level. What are restaurants doing to increase their numbers? The answers are extremely important to every educator as we prepare future culinary professionals.

The two key elements garnering the most attention are affordability and experience. Restaurants at every level are finding creative ways to make their wares appear more affordable to get customers in their doors and then paying particular attention to the customer’s experience once they are there.

By Faith Jennetta, CEPC

Don’t forget the most important part of the training process—helping students develop their critical-thinking and problem-solving skills.

Does your school have a culinary football team? At the Technology Center of DuPage (TCD), a high-school career and technical center in Addison, Ill., the answer is certainly yes. TCD participates in various approved culinary competitions through ProStart, Skills USA, local ACF chapters and even in-school scholarship-program competitions.

Principal Edward A. Susmilch likens the TCD culinary-competition teams to high-school football teams. Both help participants enhance their talents, professional behavior, team and leadership skills and scholarship opportunities. How can your school build a winning team?

By Lisa M. Ramsey, CEC

Educator winners of the Wisconsin Milk Marketing Board’s 2010 healthy-cooking recipe contest through CAFÉ enjoyed a thorough and flavorful immersion in Wisconsin cheeses on tour.

The subject line of the email read “You’re All Winners!”, and of course that sparked my curiosity. A few weeks earlier I entered a contest for culinary educators asking us to create a healthy recipe using any type of Wisconsin cheese. Could it be? YES! I won along with 19 other educators from across the country and Canada. Within a few weeks we were whisked away to Madison, Wis. I found myself at Sardines standing in front of a table full of cheese and wine discussing recipes with several other educators. Our gracious hosts were Sara Hill from Wisconsin Milk Marketing Board and Mary Petersen from CAFÉ. They brought us together to celebrate and meet several cheesemakers and farmers. After a wonderful dinner and conversation, it was off to the hotel to rest up for three days’ full of tasting and touring.

Courtesy of the National Turkey Federation

Online resources from the turkey industry will help students better understand how to deliver customer satisfaction while contributing to a healthy bottom line amid a “perfect storm” of challenges for operators.

The lean economic times the foodservice industry is currently facing requires a careful evaluation of daily operational practices. Restaurateurs need to look for ways to trim costs, reduce waste and maintain a steady customer base in this environment of sharply higher commodity costs, soaring fuel prices and continued food price inflation. Meanwhile, restaurant guests are squeezing their own food budgets, and when they do dine out, they look for value on menus.

By Birch DeVault

More easily applied in the culinary lab than the classroom, keep the learning active, engaging and authentic.

In my culinary classes, I attempt to direct my students’ learning activities from the basic to the complex. I’ve had success with this kind of cognitive scaffolding when it comes to the food itself, the method of preparation, the care in the process of cooking, and in the construction of the final plate presentation. Many of my students consider themselves artists in the making or formative craftsmen, so the idea of building them as business people is a little difficult for some to approach. I find that containing the idea of cost within the pursuit of art or craft is not only challenging, but adds authenticity to tasks committed within an applied learning environment.