Delmar, part of Cengage Learning and a leader in skills-based solutions for educational institutions, businesses and professionals, announces the publication of Case Scenarios in Hospitality Supervision, a resource guide for hospitality personnel. The book is based on common challenges in the industry and actual encounters in the field by author Dr. Peter Szende, a faculty member in the
Case Scenarios in Hospitality Supervision (ISBN: 1428321403, $49.95) presents 75 vignettes depicting real-life managerial dilemmas in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, with particular emphasis placed on sharpening critical-thinking abilities and developing leadership. The setting of the Royal Hotel simulates real life, engaging students in a particular situation and helping to bridge the gap between classroom and industry.