We need to remind our students that communication is an art that recognizes the dignity and importance of the receiver. In fact, have them consider taking the E-Mail Pledge.
By Dr. Fred Mayo, CHE, CHT
Last month, we talked about social-media etiquette for students and listed the five recommendations of accuracy, brevity, consistency, directness and expansion. This month, during the holiday season, we will review some common e-mail practices and suggest some guidelines for students to adopt because they are important in personal, and especially in professional, circles.
First Principle for E-mail Etiquette
There are a few commonly accepted principles for using e-mail that most professionals practice; students who Twitter, Facebook and instant message may not be aware of them. The first principle involves recognizing and honoring the audience of e-mail messages. Sometimes that audience is clear in the “to” box, but students should be warned that e-mail messages are often forwarded to other people and, therefore, need to be written carefully with a sense that others might read them and they might be kept and used for a range of different purposes in the future.